REFUND & RETURNS

      Consumer-oriented return service mechanisms are formulated to create a reassuring consumption experience for all users. The accessibility of return services is closely linked to the actual preservation state of purchased items and the integrity of supporting accessories. Only when commodities are free from artificial damage, excessive use traces and structural changes, can the return application be included in the scope of preliminary review.
      In the process of application handling, our staff will conduct multi-dimensional verification of item conditions, application descriptions and relevant service compliance. We will avoid arbitrary processing of all service demands and try our utmost to maintain the fairness and uniformity of service standards for every user. For applications with incomplete information or inconsistent item states, we will prompt users to supplement relevant contents as appropriate to facilitate subsequent review work.
      It should be noted that partial special item types have differentiated service constraint standards based on product attributes. We will take product characteristics and actual service scenarios into comprehensive consideration when judging the validity of return applications. All final service disposal schemes will be formulated on the basis of standardized internal assessment, with the aim of balancing user experience and service operational norms to the greatest extent possible.
      Return time: Within 30 days after receiving the items.
      We will refund as soon as we see normal logistics.